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Biblioteca

MARC Lista (tabellare)
Managers as mentors [[electronic resource] ] : building partnerships for learning / / Chip R. Bell and Marshall Goldsmith
Managers as mentors [[electronic resource] ] : building partnerships for learning / / Chip R. Bell and Marshall Goldsmith
Autore Bell Chip R
Edizione [3rd ed., rev. and expanded.]
Pubbl/distr/stampa San Francisco, : Berrett-Koehler Publishers, 2013
Descrizione fisica 1 online resource (251 p.)
Disciplina 658.3/124
Altri autori (Persone) GoldsmithMarshall
Collana BK Business
Soggetto topico Mentoring in business
Executives
Employees - Training of
Employees - Counseling of
Soggetto genere / forma Electronic books.
ISBN 1-5231-1147-X
1-78402-617-4
1-299-47520-5
1-60994-711-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto pt. 1. Mentoring is ... -- pt. 2. Surrendering-- leveling the learning field -- pt. 3. Accepting-- creating a safe haven for risk taking -- pt. 4. Gifting-- the main event -- pt. 5. Extending-- nurturing a self-directed learner -- pt. 6. Special conditions -- pt. 7. The mentor's toolkit.
Record Nr. UNINA-9910452670703321
Bell Chip R  
San Francisco, : Berrett-Koehler Publishers, 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Managers as mentors [[electronic resource] ] : building partnerships for learning / / Chip R. Bell and Marshall Goldsmith
Managers as mentors [[electronic resource] ] : building partnerships for learning / / Chip R. Bell and Marshall Goldsmith
Autore Bell Chip R
Edizione [3rd ed., rev. and expanded.]
Pubbl/distr/stampa San Francisco, : Berrett-Koehler Publishers, 2013
Descrizione fisica 1 online resource (251 p.)
Disciplina 658.3/124
Altri autori (Persone) GoldsmithMarshall
Collana BK Business
Soggetto topico Mentoring in business
Executives
Employees - Training of
Employees - Counseling of
ISBN 1-5231-1147-X
1-78402-617-4
1-299-47520-5
1-60994-711-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto pt. 1. Mentoring is ... -- pt. 2. Surrendering-- leveling the learning field -- pt. 3. Accepting-- creating a safe haven for risk taking -- pt. 4. Gifting-- the main event -- pt. 5. Extending-- nurturing a self-directed learner -- pt. 6. Special conditions -- pt. 7. The mentor's toolkit.
Record Nr. UNINA-9910779560103321
Bell Chip R  
San Francisco, : Berrett-Koehler Publishers, 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Managers as mentors [[electronic resource] ] : building partnerships for learning / / Chip R. Bell and Marshall Goldsmith
Managers as mentors [[electronic resource] ] : building partnerships for learning / / Chip R. Bell and Marshall Goldsmith
Autore Bell Chip R
Edizione [3rd ed., rev. and expanded.]
Pubbl/distr/stampa San Francisco, : Berrett-Koehler Publishers, 2013
Descrizione fisica 1 online resource (251 p.)
Disciplina 658.3/124
Altri autori (Persone) GoldsmithMarshall
Collana BK Business
Soggetto topico Mentoring in business
Executives
Employees - Training of
Employees - Counseling of
ISBN 1-5231-1147-X
1-78402-617-4
1-299-47520-5
1-60994-711-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto pt. 1. Mentoring is ... -- pt. 2. Surrendering-- leveling the learning field -- pt. 3. Accepting-- creating a safe haven for risk taking -- pt. 4. Gifting-- the main event -- pt. 5. Extending-- nurturing a self-directed learner -- pt. 6. Special conditions -- pt. 7. The mentor's toolkit.
Record Nr. UNINA-9910811653003321
Bell Chip R  
San Francisco, : Berrett-Koehler Publishers, 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Managing knock your socks off service [[electronic resource] /] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service [[electronic resource] /] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Autore Bell Chip R
Edizione [2nd ed. /]
Pubbl/distr/stampa New York, : AMACOM, c2007
Descrizione fisica viii, 232 p. : ill
Disciplina 658.8/12
Altri autori (Persone) ZemkeRon
ZielinskiDavid
Soggetto topico Customer services
Soggetto genere / forma Electronic books.
ISBN 1-281-12802-3
9786611128029
0-8144-0051-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Find and retain quality people -- Recruit creatively and hire carefully -- Paying attention to employee retention -- Keeping your best and brightest -- Know your customers intimately -- "Emotionalizing" the yardstick : why customer satisfaction isn't enough -- Listening is a contact sport -- A complaining customer is your best friend -- The binding power of customer trust -- Little things mean a lot -- Build a service vision -- The power of purpose -- Getting your vision down on paper -- A service vision statement sampler -- Standards and norms : delivering on the service promise -- Make your service delivery system ETDBW (easy to do business with) -- Bad systems undermine good people -- Fix the system, not the people -- Measure and manage from the customer's point of view -- Add magic : creating the unpredictable and unique -- Make recovery a point of pride ... and a focal part of your system -- Reinventing your service system -- Train and coach -- Start on day one (when their hearts and minds are malleable) -- Training creates competence, confidence, and commitment to customers -- Making training stick -- Thinking and acting like a coach -- Involve and empower -- Fostering "responsible freedom" on the front lines -- Removing the barriers to empowerment -- Recognize, reward, and celebrate -- Recognition and reward : fueling the fires of service success -- Feedback : breakfast, lunch, and dinner of champions -- The art of interpersonal feedback -- Celebrate success -- Your most important management mission : set the tone and lead the way -- Manager-employee trust : ground zero for service quality -- Observation is more powerful than conversation -- Great service leadership in action.
Record Nr. UNINA-9910458101403321
Bell Chip R  
New York, : AMACOM, c2007
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Managing knock your socks off service [[electronic resource] /] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service [[electronic resource] /] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Autore Bell Chip R
Edizione [2nd ed. /]
Pubbl/distr/stampa New York, : AMACOM, c2007
Descrizione fisica viii, 232 p. : ill
Disciplina 658.8/12
Altri autori (Persone) ZemkeRon
ZielinskiDavid
Soggetto topico Customer services
ISBN 1-281-12802-3
9786611128029
0-8144-0051-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Find and retain quality people -- Recruit creatively and hire carefully -- Paying attention to employee retention -- Keeping your best and brightest -- Know your customers intimately -- "Emotionalizing" the yardstick : why customer satisfaction isn't enough -- Listening is a contact sport -- A complaining customer is your best friend -- The binding power of customer trust -- Little things mean a lot -- Build a service vision -- The power of purpose -- Getting your vision down on paper -- A service vision statement sampler -- Standards and norms : delivering on the service promise -- Make your service delivery system ETDBW (easy to do business with) -- Bad systems undermine good people -- Fix the system, not the people -- Measure and manage from the customer's point of view -- Add magic : creating the unpredictable and unique -- Make recovery a point of pride ... and a focal part of your system -- Reinventing your service system -- Train and coach -- Start on day one (when their hearts and minds are malleable) -- Training creates competence, confidence, and commitment to customers -- Making training stick -- Thinking and acting like a coach -- Involve and empower -- Fostering "responsible freedom" on the front lines -- Removing the barriers to empowerment -- Recognize, reward, and celebrate -- Recognition and reward : fueling the fires of service success -- Feedback : breakfast, lunch, and dinner of champions -- The art of interpersonal feedback -- Celebrate success -- Your most important management mission : set the tone and lead the way -- Manager-employee trust : ground zero for service quality -- Observation is more powerful than conversation -- Great service leadership in action.
Record Nr. UNINA-9910784537503321
Bell Chip R  
New York, : AMACOM, c2007
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Managing knock your socks off service [[electronic resource] /] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Managing knock your socks off service [[electronic resource] /] / Chip R. Bell and Ron Zemke ; illustrations by John Bush
Autore Bell Chip R
Edizione [2nd ed. /]
Pubbl/distr/stampa New York, : AMACOM, c2007
Descrizione fisica viii, 232 p. : ill
Disciplina 658.8/12
Altri autori (Persone) ZemkeRon
ZielinskiDavid
Soggetto topico Customer services
ISBN 1-281-12802-3
9786611128029
0-8144-0051-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Find and retain quality people -- Recruit creatively and hire carefully -- Paying attention to employee retention -- Keeping your best and brightest -- Know your customers intimately -- "Emotionalizing" the yardstick : why customer satisfaction isn't enough -- Listening is a contact sport -- A complaining customer is your best friend -- The binding power of customer trust -- Little things mean a lot -- Build a service vision -- The power of purpose -- Getting your vision down on paper -- A service vision statement sampler -- Standards and norms : delivering on the service promise -- Make your service delivery system ETDBW (easy to do business with) -- Bad systems undermine good people -- Fix the system, not the people -- Measure and manage from the customer's point of view -- Add magic : creating the unpredictable and unique -- Make recovery a point of pride ... and a focal part of your system -- Reinventing your service system -- Train and coach -- Start on day one (when their hearts and minds are malleable) -- Training creates competence, confidence, and commitment to customers -- Making training stick -- Thinking and acting like a coach -- Involve and empower -- Fostering "responsible freedom" on the front lines -- Removing the barriers to empowerment -- Recognize, reward, and celebrate -- Recognition and reward : fueling the fires of service success -- Feedback : breakfast, lunch, and dinner of champions -- The art of interpersonal feedback -- Celebrate success -- Your most important management mission : set the tone and lead the way -- Manager-employee trust : ground zero for service quality -- Observation is more powerful than conversation -- Great service leadership in action.
Record Nr. UNINA-9910829109603321
Bell Chip R  
New York, : AMACOM, c2007
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Wired and dangerous [[electronic resource] ] : how your customers have changed and what to do about it / / Chip R. Bell, John R. Patterson
Wired and dangerous [[electronic resource] ] : how your customers have changed and what to do about it / / Chip R. Bell, John R. Patterson
Autore Bell Chip R
Edizione [0 ed.]
Pubbl/distr/stampa San Francisco, : Berrett-Koehler Publishers, c2011
Descrizione fisica 1 online resource (265 p.)
Disciplina 658.8/12
658.812
Altri autori (Persone) PattersonJohn R <1951-> (John Rice)
Collana Bk Business
Soggetto topico Customer relations
Customer services
Customer loyalty
Internet
ISBN 1-60509-977-5
1-283-11517-4
9786613115171
1-60509-976-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
Record Nr. UNINA-9910789541403321
Bell Chip R  
San Francisco, : Berrett-Koehler Publishers, c2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Wired and dangerous [[electronic resource] ] : how your customers have changed and what to do about it / / Chip R. Bell, John R. Patterson
Wired and dangerous [[electronic resource] ] : how your customers have changed and what to do about it / / Chip R. Bell, John R. Patterson
Autore Bell Chip R
Edizione [0 ed.]
Pubbl/distr/stampa San Francisco, : Berrett-Koehler Publishers, c2011
Descrizione fisica 1 online resource (265 p.)
Disciplina 658.8/12
658.812
Altri autori (Persone) PattersonJohn R <1951-> (John Rice)
Collana Bk Business
Soggetto topico Customer relations
Customer services
Customer loyalty
Internet
ISBN 1-60509-977-5
1-283-11517-4
9786613115171
1-60509-976-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
Record Nr. UNINA-9910817346803321
Bell Chip R  
San Francisco, : Berrett-Koehler Publishers, c2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui